In order to give you the full attention of our experienced consultants, appointments are necessary.
Bridal gown appointments are 1 hour. During sample sales, the appointments are half an hour.
Bring pictures of dresses you’ve seen on our website, in magazines, on social media, or that you’ve tried on elsewhere. And bring an open mind: don’t be surprised if you find “THE DRESS” on your first visit to Raffaele Ciuca.
Bring the closest friend or family member whose opinion you value and who knows you well and with whom you want to share the experience of buying your gown. Bringing more than 3 others can take the focus off of you.
Most of our samples are generally sizes 8-14. We also carry the largest selection of designer plus-size gowns which are 16+. Click here to view plus-size gowns.
At request by our designers, no filming or photography of our gowns within our store.
Special-order designer veils have a 3-4 months lead-time, so making a decision at the time you order your gown is helpful.
Absolutely! Not only do many brides find their dress on their first visit to our emporiums, but they also find all their accessories (veils, headpieces, shoes, jewelry etc) on their first visit.
You may walk in at any time to try on accessories.
We have a number of designers who are exclusive to Raffaele Ciuca. Maggie Sottero, Sottero and Midgley, Berta Bridal can only be found in Melbourne at Raffaele Ciuca Bridal.
It’s best to allow 8-10 months before your wedding to order a gown
Most of the gowns we sell are special-order. A special-order gown is made specifically for you by a designer, based on the measurements we take from you, the designer then uses their pattern that is closest to your measurements to create your gown. We then fit it to perfection for your body.
Your gown typically arrives 8-10 weeks before your wedding date. The dress is delivered to us directly from the designer and we perform a thorough quality control check on each gown. Once we are satisfied the gown is perfect, we’ll call you to schedule a first fitting, arrange shipping and final payment.
We accept MasterCard, and Visa, as well as cash. If you are ordering a special-order gown, we require a 50% deposit at the time you order your gown. When the gown arrives at Raffaele Ciuca and passes our quality control check, we’ll contact you to let you know and to schedule a fitting. At that point, we require payment of the remaining 50% balance. If you are buying a sample gown off the rack, we require 100% payment and you must take the dress home with you that day.
Our special-order gowns start at $2099, but are more frequently in the $3500 range or higher. Off-the-rack samples can be much less, discounted up to 70% off.
We’ll contact you when your dress is in and ready for you to schedule a fitting; generally, that will be about 4-6 weeks before your wedding day.
You should bring the shoes and undergarments you’ll wear on your wedding day in order to have your gown properly fit through the bodice and hemline.
Usually, brides require 2-3 fittings to ensure a perfect look. After the final fitting, we will press and pack your gown for you to take home.
Not a problem. We can ship a dress within Australia and participating countries outside of Australia. Shipping fees apply.
A trunk show is a special in-store event, lasting one to three days, where you can view and buy from a designer’s latest collection months before they hit the stores. If you find the dress of your dreams at a trunk show, be prepared to make a decision that day, as the gown will not be in the store once the trunk show is over. Click here to view our trunk show calendar.
No, it’s not too late, but every second counts! Your options include buying one of our samples off the rack or working with a consultant to determine which designers can meet your time frame for a “special order” gown, which could include an additional rush charge.
If your wedding date is sooner than the time we typically need to have a special-order gown made, we’ll need to consult with the designer and place a “rush” order, for an additional fee. In this instance, your gown may arrive 1-3 weeks before your wedding and details will be outlined in your contract.
That’s not acceptable: we want your experience in our store to be as memorable as your wedding day. If you find that you are not bonding with your consultant, please – ask to speak to a manager right away. We’ll make arrangements for you to work with someone else to make sure you have a memorable experience.