1) Shopping

2) Buying

3) Alterations

4) Shipping

5) Other

Alterations

When shall I schedule my first fitting?
Your first fitting is generally scheduled 4-6 weeks prior to your wedding day.

What should I bring to my first fitting?
You should bring the shoes and undergarments you’ll wear on your wedding day in order to have your gown properly fit through the bodice and hemline.

How many fittings will I need?
Usually, brides require 2-3 fittings to ensure a perfect look.

Shipping

Will you ship my gown out of state for me?
Yes, we can arrange your gown to be couriered (with insurance) to your home or work. Fees will apply.

Other

What is a trunk show?
A trunk show is a special in-store event, lasting one to three days, where you can view and buy from a designer’s latest collection months before they hit the stores. The designer and or their representatives are usually at the store during a trunk show. If you find the dress of your dreams at a trunk show, be prepared to make a decision that day, as the gown will not be in the store once the trunk show is over.

HELP! I’m getting married less than 4 months – is it too late to get a gown from you?
No, it’s not too late, but every second counts! Your options include buying one of our samples off the rack or working with a consultant to determine which designers can meet your time frame for a "special order" gown, which could include an additional rush charge.

What is a rush order?
If you’re wedding date is sooner than the time we typically need to have a special-order gown made, we’ll need to consult with the designer and place a “rush” order, for an additional fee. In this instance, your gown may arrive 1-3 weeks before your wedding and details will be outlined in your contract.

What if I’m not happy with my consultant?
That’s not acceptable: we want your experience in our store to be as memorable as your wedding day. If you find that you are not bonding with your consultant, please – ask to speak to a manager. We’ll make arrangements for you to work with someone else to make sure you have a memorable experience.